What you’ll learn:
• What clients really think.
• Why accounting firms lose clients.
• How to manage client service to maximize client satisfaction.
• The hidden land mines in your marketing program
• How extraordinary client service can pay off for your firm.
"We need to work on relationship management and proactive service. We could also benefit from cross-selling our services to existing clients."
Partner/Senior Executive Medium-sized CPA Firm
$89.00
Thursday,
September 16,
2010,
1-2 PM ET.
Join in the live chat, Q&A, and open discussion.
Limited to
first 100
participants.
$89.00
Listen and learn
when and where you want with your iPod, PC, or any other mp3 player.
$89.00
Read as a hot-linked e-book or download for printout.
ON BACK-ORDER
Available in 6-8 weeks.
$89.00
Look, listen and learn
as this recorded webcast streams to your desktop PC or laptop.
Note: Broadband connection necessary.